Jelievo's Privacy Policy — Your Data, Our Responsibility

Welcome to Jelievo. This Privacy Policy fully explains our approach to your personal information. Whenever you visit the Jelievo website, create an account, play games, or contact us — this document details how we handle the information you provide, whether voluntarily or automatically.

Jelievo is an online gaming platform built for entertainment. We believe protecting user privacy in the digital age is an ethical responsibility. That is why our Privacy Policy has been crafted with the highest standards of transparency and integrity. This policy applies to all services on the Jelievo platform, including the mobile app and all associated digital assets.

This privacy policy has been developed in line with international data protection standards (GDPR and equivalent regulations). We do not sell your privacy as a product.

Jelievo collects two types of information — what you provide directly, and what is collected automatically while you use the platform. Details are outlined below:

Directly Provided Information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address (city, district, country)
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Records of conversations with the support team

Automatically Collected Information:

• IP Address and Device Type
• Browser type, version, and operating system
• A log of how long and how you spent time on the platform
• Login time, logout time, and location
• Gaming history and transaction details
• Cookies and session data

The table below provides a brief overview of the sources and purposes of the various types of data collected:

Jelievo uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unauthorized activities. Below is a list of the primary uses:

• Account Management: Registration, login, password recovery, and account verification.
• Service Delivery: Ensuring game access, deposit processing, and withdrawal confirmation.
• Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
• Legal Compliance: Storing and providing information in accordance with regulatory requirements.
• Customer support: Issue resolution, complaint handling, and customer support.
• Service Improvement: Analyzing and improving platform performance.
• Contact: Sending important updates, security alerts, and relevant offers.

Jelievo does not sell your personal information. However, limited data may be shared with trusted third parties where necessary to deliver our services. Strict confidentiality agreements are in place in all such cases.

• Payment Provider: bKash, Nagad, Rocket — only the information required to complete a transaction.
• KYC / Identity Verification Services: Certified provider meeting international standards.
• Game software provider: Session information required for game operation.
• Legal Authorities: Disclosure of information pursuant to a court order or legal obligation.
• Anti-Fraud System: Specialist services used for fraud prevention.

Under no circumstances is your full identity, payment details, or sensitive information shared with advertising companies or data brokers.

Jelievo uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser that remember your preferences and session information.

Types of Cookies We Use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Security Cookies: To detect suspicious logins or fraudulent activity.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Jelievo does not retain your information longer than necessary. However, certain data may be kept for a defined period to meet legal obligations.

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.

Jelievo employs industry-standard technical and organizational measures to protect your information. Our security infrastructure is continuously updated and monitored.

• 256-bit SSL/TLS Encryption: All data transfers are completed via encrypted channels.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Suspicious access attempts are blocked immediately.
• Regular security audits: Regular security audits conducted by third-party specialist teams.
• Data backup: Secure backups are maintained on encrypted servers.
• Access Control: Only authorized personnel can access specific data.

As a Jelievo user, you have the following rights over your personal information. Contact our support team to exercise any of these rights.

• Right to access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Data portability: You may request a copy of your data in a readable format.
• Right to Object: You can object to your data being used for marketing purposes.
• Right to Lodge a Complaint: If your issue cannot be resolved with us directly, you have the right to file a complaint with the relevant authority.

Jelievo is committed to responding to any request within 30 days. For complex cases, this may extend to a maximum of 90 days, and you will be notified in advance.

Jelievo is an adult entertainment platform. We strictly do not provide services to anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect personal information from anyone under the age of 18.
• Any information found to belong to a minor is deleted immediately and the account is closed.
• Parents who have concerns are welcome to contact us.

Jelievo reserves the right to update this Privacy Policy when necessary. Changes may occur due to legal requirements, the introduction of new services, or technological improvements.

• For significant changes, a notice will be sent to your registered email address.
• The date of any changes will be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions are available upon request from the support team.

We recommend visiting this page regularly to stay up to date.

For any questions, requests, or complaints regarding the privacy policy, please contact our dedicated privacy team. We aim to respond as promptly as possible.

To learn more, contact us Terms & Conditions And Responsible Gaming Also read the page.