Gaming should be a source of enjoyment, not stress. Jelievo wants you to get the best experience through responsible play — staying within your financial limits and keeping your mental well-being intact.
We believe responsible gaming is more than a set of rules — it is our genuine commitment to your well-being.
Set your own daily, weekly, or monthly deposit and play time limits. Jelievo's smart limit system helps you stay within your budget.
When you feel like you need to step back, activate self-exclusion for anywhere from 24 hours up to 6 months. Your account will be fully locked during this period.
You can view your complete gaming and transaction history at any time. Transparency is at the heart of what we do.
Through a strict age verification process and KYC system, we ensure that only users aged 18 and above can access the platform.
If you are facing any difficulties or feeling overwhelmed, our support team is always ready to help. You are not alone — we are here.
After a set amount of time or spending, Jelievo will suggest taking a break automatically. We remind you — gaming is meant to be fun.
Online gaming is a great form of entertainment — but like any leisure activity, it should be enjoyed mindfully. Responsible Gaming It means gaming within your financial means, emotional state, and time. At Jelievo, we want every player to enjoy gaming as part of a healthy lifestyle.
The core principles of responsible gaming are: You stay in control of the game — the game does not control you. When you play within a defined budget, for a set period of time, and can handle both wins and losses with a clear head — that is what it truly means to be a responsible player.
Jelievo is an entertainment platform. Creating a responsible gaming environment is at the heart of everything we do. We actively work to prevent gambling addiction and problematic gaming — because your well-being is our top priority.
Keep in mind: Gaming is always meant to be fun. Never treat gaming as a reliable way to earn money.
We believe that building a responsible gaming culture takes not just rules, but awareness. That is why Jelievo regularly provides users with safe gaming information, encourages breaks, and offers support whenever it is needed.
It can be hard to notice when entertainment starts becoming a problem. If the signs below appear in your life, it is time to take stock. The first step toward responsible gaming is an honest assessment of yourself.
Warning Signs: If you identify with 3 or more of the signs below, please seek professional help.
Experiencing these signs does not mean you are weak. This is a health issue, and there is help available. Jelievo is always here for you — reach out to our support team whenever you need.
Jelievo provides a range of effective tools to help protect its users. These tools are completely free and available to use from your account at any time.
Set your own daily, weekly, or monthly deposit limit in BDT — you are in control.
Set a daily limit on how long you can play. Once the limit is reached, your session ends automatically.
Take a voluntary break ranging from 1 day to 6 weeks. No gaming or deposits will be possible during this period.
Lock your account for anywhere from 6 months to permanently. Once active, it cannot be reopened without contacting support.
At set intervals, an automatic pop-up will appear showing how long you have been playing and how much you have spent.
View a full history of all your transactions and gaming activity at any time.
Responsible gaming comes down to a few simple but effective habits. Keep these tips in mind before you start playing on Jelievo:
Golden Rules: Gaming is entertainment, not a livelihood. Before each session, ask yourself: "Am I genuinely playing for fun?"
Answer the following questions honestly. If most of your answers are "Yes", consider reaching out for help.
If more than 3 answers are "Yes": Please contact our support team or reach out to one of the support organisations listed below. Asking for help is a courageous step, not a sign of weakness.
If you are struggling, do not wait to take action. From Jelievo's responsible gaming tools to professional support services — every option is open to you.
Set a deposit limit or time limit directly from your Jelievo account. It is the simplest first step you can take.
If you feel you need a break, activate a cooling-off period or self-exclusion.
Our support team is available 24/7 via live chat or email. All conversations are completely confidential.
If you need it, speaking with a mental health professional or counselor is completely normal and encouraged.
Let a family member or trusted friend know — their support can make a real difference.
Sports, reading, or spending time with friends — there are plenty of ways to enjoy yourself beyond gaming.