Jelievo's Terms & Conditions — Building relationships with transparency

Welcome to Jelievo. These terms and conditions apply to the use of the Jelievo platform and all its services. By accessing the website, registering an account, or participating in any game, you are considered to have fully accepted these terms.

Jelievo is an entertainment-focused online gaming platform offering Live Casino, slots, fish games, and Sports Betting. Our goal is to provide every member with a safe, transparent, and enjoyable gaming experience.

Jelievo's terms and conditions are available in both Bengali and English. In the event of any discrepancy in interpretation, the English version shall prevail.

To open an account with Jelievo, you must be at least 18 years of age All information provided at the time of registration must be accurate, complete, and truthful. Accounts created with false information may be suspended at any time.

Each individual only One Account Multiple accounts belonging to the same person will be closed and any remaining balance may be forfeited. Running more than one account from the same device, IP address, or payment method is strictly prohibited.

• Keep your account password confidential and do not share it with anyone.
• Accounts cannot be transferred or sold to another person.
• If you suspect unauthorized access to your account, contact support immediately.
• Payment methods must be registered in the same name as the account.
• Accounts cannot be opened in a corporate or business name.

Jelievo complies with international anti-money laundering regulations. As a result, all members are required to complete a Know Your Customer (KYC) verification process, especially before making their first withdrawal.

To complete KYC, please submit any one of the following documents:

• National ID Card (NID) — photos of both sides
• Passport — photo/information page
• Driving License — photos of both sides
• Recent utility bill or bank statement (for address verification)

Submitted documents are typically verified within 24–48 business hours. Withdrawals may be temporarily placed on hold until verification is complete. Jelievo may request additional information during the verification process.

Jelievo currently bKash, Nagad, and RocketDeposits can be made via -. Funds are usually credited to your account instantly. If there is a delay due to a technical issue, please contact our support team.

• Minimum deposit amount: BDT 500
• Maximum single deposit: BDT 50,000
• Daily deposit limit: BDT 100,000
• Only use payment accounts registered in your own name.
• Third-party payments are not accepted and will be returned.

Jelievo does not charge any hidden fees on deposits. However, your payment provider may apply their own charges in accordance with their own policies.

To withdraw winnings from Jelievo, your KYC verification must be completed. Withdrawal requests are typically 5 to 30 minutes processed within. In exceptional cases, this may take up to 24 hours.

• Minimum withdrawal amount: BDT 500
• Maximum single withdrawal: BDT 2,00,000
• Daily withdrawal limit: BDT 500,000
• Withdrawals will only be sent to the same payment method used for the deposit.
• Wagering must be completed before any winnings from bonuses can be withdrawn.

Jelievo offers a range of bonuses — welcome bonuses, deposit matches, free spins, cashback, and loyalty points. Each bonus has its own terms, which are clearly stated in the offer details.

For all bonuses Wagering Requirements Applicable. Bonus funds are generally eligible for withdrawal after wagering 15 to 35 times the bonus amount. The exact requirement is specified for each individual offer.

• Bonuses will be forfeited if the claim deadline has passed.
• Multiple bonuses cannot be used at the same time unless explicitly stated in the offer.
• Bonus funds cannot be transferred to another account.
• Jelievo reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to obtain bonuses through fraudulent means will result in account closure.

All games on Jelievo are powered by certified third-party software providers. Every game uses a Random Number Generator (RNG), which ensures that outcomes are entirely random and cannot be manipulated by anyone.

If a technical fault causes an abnormal outcome in a game, Jelievo reserves the right to void that round and refund the wager. Jelievo will take proactive action in such cases without requiring a claim from the player.

• If your internet connection is interrupted, the game result will be saved on the server.
• In live games, the dealer's decision is final and the results displayed on screen are accepted.
• The rules for each game are detailed on that game's individual information page.
• Any attempt to interfere with or manipulate a game in progress is strictly prohibited.

Jelievo believes gaming should be entertainment, not a burden. That is why we place the highest importance on responsible gaming. The mental and financial wellbeing of every member matters deeply to us.

You can activate any of the following features at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: A limit that prevents you from placing bets above a specified amount.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Option to permanently close your account for an extended break.

If you have any concerns about your gaming, contact our support team. We will help without judgment. For more information, visit our Responsible Gaming View page.

Jelievo reserves the right to suspend or permanently close an account without prior notice under any of the following circumstances:

• Providing false or incomplete registration information.
• If evidence of multiple account operation is found.
• If bonus abuse or fraudulent activity is detected.
• If KYC verification has not been completed or fraudulent documents have been submitted.
• If money laundering or illegal transactions are suspected.
• Using a third-party payment method.
• Posing a threat to the security of the platform.

If you wish to dispute an account closure, please contact our support team. Jelievo will review reasonable appeals and respond within 3–7 business days.

Jelievo takes your personal data seriously. Information collected during registration, KYC, and payment processing is used solely for service delivery, identity verification, and security purposes.

• Your personal information will never be sold to any third party.
• If we are legally required to disclose your information to authorities, you will be notified.
• All data transfers are secured using SSL encryption.
• To request deletion of your data, please contact our support team.

For more details, visit our Privacy Policy Read page.

Jelievo is an internationally licensed online gaming platform. These terms and conditions are governed by applicable law. Any disputes will be addressed through negotiation in the first instance.

Jelievo users are solely responsible for ensuring that online gaming is legal in their country or region. Operating an account from a jurisdiction where online gaming is prohibited will be considered a violation of these terms.

Jelievo reserves the right to amend these terms and conditions, in whole or in part, at any time. Members will be notified of significant changes via their registered email address or through a banner notification on the platform.

Changes take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the updated terms. Please visit this page regularly to stay informed.

If you have any questions or feedback, please reach out to our support team. We are always here to help.